Your Privacy Matters

Privacy Policy

Last updated: December 5, 2025

At TurnToVideo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

  • Account Information: Name, email address, and profile picture (provided via your authentication provider)
  • Payment Information: When you make a purchase, payment is processed by Lemon Squeezy. We do not store your credit card details.

1.2 Content You Upload

When you use our service, you may upload:

  • Photos: Images you upload to create videos
  • Generated Videos: Videos created from your photos

1.3 Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and general location
  • Usage data (pages visited, features used)
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your photos and generate videos
  • Process payments and deliver purchased content
  • Send transactional emails (purchase confirmations, etc.)
  • Improve our service and develop new features
  • Protect against fraud and abuse
  • Comply with legal obligations

3. How We Store Your Data

3.1 Photo and Video Storage

Your photos and videos are stored securely using Cloudinary, a trusted cloud media management service. We implement appropriate security measures to protect your content.

3.2 Data Retention

  • Free previews: Watermarked preview videos are retained for 30 days
  • Purchased videos: Available for download for 1 year after purchase
  • Account data: Retained while your account is active

3.3 Data Deletion

You can delete your projects at any time from your dashboard. When you delete a project, the associated photos and videos are permanently removed from our servers within 30 days.

4. Third-Party Services

We use the following third-party services:

  • Clerk: Authentication and user management
  • Cloudinary: Photo and video storage
  • Google AI (Veo): AI video generation
  • Lemon Squeezy: Payment processing
  • Supabase: Database services

Each of these services has their own privacy policy governing how they handle data.

5. Data Sharing

We do not sell your personal information. We may share your information only in these circumstances:

  • With service providers: To help us operate our service
  • For legal reasons: If required by law or to protect our rights
  • With your consent: When you explicitly agree to share

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Delete your account and associated data
  • Export your data
  • Object to certain processing of your data

To exercise any of these rights, please contact us at privacy@turntovideo.com.

7. Cookies

We use cookies and similar technologies for:

  • Essential cookies: Required for the service to function (authentication, preferences)
  • Analytics cookies: To understand how our service is used

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

8. Security

We implement industry-standard security measures to protect your data, including:

  • HTTPS encryption for all data in transit
  • Secure cloud infrastructure
  • Regular security audits
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: